Service
  • 01.
    What accessories do I need?

    The only thing you need for certain to power a strip light is a power supply. We offer accessories you need to get started for installation, such as connectors aluminum mounting channels. As well as others that add functionality such as such as dimmers, switches, remote controls.

  • 02.
    What is color temperature? Which one is best?

    Correlated Color Temperature is the hue of white to expect from a light source is measured in K(kelvin for short). Lower numbers give off a warmer white that is closer to cle light, is good for relaxed cozy spaces. Higher numbers give off a cooler white light that will appear more blueish. While values to the middle of the spectrum give off a more neutral or natural white light that is similar to daylight. Natural cool white are considered ideal for task lighting.

  • 03.
    How long of a run can I make my strip?

    The Max Run of an LED strip is dependent on two things, voltage density. 24 volt strips in most instances will give you a longer run than a 12 volt strip. However the LED density of the strip will have an effect on the maximum run. If your install needs to extend beyond a strips Max Run additional power feeds can be run back to your power supply. Please get in touch with our sales for specific information about each strip for your project.

  • 04.
    What is the difference between 12V 24V strip lights?

    12 volt 24 volt strips are extremely similar. They look the same, are capable of the same light output, have identical costs. There are some key differences between the two which matter depending on application. For instance 12 volt strips can be connected directly to your vehicle's 12 volt electrical system. While 24 volt strips on the other h allow for longer runs, or higher densities of LEDs over their 12 volt counterparts. For the maximum run of a strip see Max Run in the specification table for more information.

  • 05.
    What happens if my order arrives damaged?

    If you receive damaged goods, please notify us officially within 3 days via email with images of the damaged product packaging. If the goods are proved that they have been damaged in transit , we will keep our words to offer you a replacement or full refund.

  • 06.
    What is the warranty time of your products ?

    Generally 3 years some special products vary with 5 years warranty. You can check it on every product detail page or with our sales.

  • 07.
    Can you help me with technical advice?

    Yes we can.

    With 16 years experience engaged in led, we are also good lighting consultants. A large part of our business is designing lighting plans specifying lights for residential commercial projects.

    What sets us apart from others is that we offer our customers expert advice on all aspects of their project. Whether you require advice on styling/numbers/spacing/sizing of lights, switching, drivers etc, our team can competently assist our customers or their Electrician to ensure their lighting plan installation meets their requirements.

    Whatever your needs are, you will receive the same dedicated service from our team.

  • 08.
    Do you offer Trade Pricing?

    Yes, we do offer trade pricing.

    If you are a registered Lighting Consultant, Architect, Interior Designer, Interior Decorator, Electrician or Builder (or you represent one of these entities) please email to info@uwattlite.com with your lights/lighting schedule we will provide you with professional solution & project pricing at competitive rates.

  • 09.
    Do you have your own factory ?

    Yes,we do.

    There is a factory in Jiangmen established in 2015 with well-experienced staff , strict quality control advanced production process. You can check Manufacturing Section on About us Page for details.

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